John Smith

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  • How can I pay my store account?

    You will receive a monthly statement showing your balance and amount due You can pay via Debit Order OR EFT Reference: Your 16 digit Smart Shopper number  

  • What is I lose my card?

    Call us on 0861 555 995 (please have your ID number ready) For your protection, we will block your card until you’ve visited a Pick n Pay store to collect a new Smart Shopper card. Remember we c...

  • What do I need to apply?

      To apply for a Pick n Pay Store Account you must: Be 18 years or older. Earn at least R2 000 a month. Provide a valid ID or drivers Licence. You will be required to provide proof of income ...

  • How can I check my balance?

    That’s easy – you’ll find your balance on your monthly statement Dialling *120*2483*YOUR 16 digit Smart Shopper Card Number# (20c per enquiry) Visit the self-service website. Ask at the till point ...

  • How do I set up my trade account?

    If you meet the requirements, email business@hanyretail.co.za to request an application form. You can also download the form online, by logging in and clicking on YOUR ACCOUNT and REGISTER FOR A BU...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...